Nikolai Nosov

Lead cloud data platform teams powering vehicle connectivity solutions for North American customers.

• Maintain 24/7 uptime of enterprise-grade data platforms supporting a fleet management portal, remote diagnostics, over-the-air updates, and DaaS products.
• Own the team backlog — defining initiatives, setting objectives, and leading Agile ceremonies to keep delivery aligned with strategy.
• Drive platform architecture decisions, evaluating emerging cloud technologies and shaping data infrastructure strategy.
• Manage a multi-million-dollar budget across infrastructure, licensing, and labor.

Developed connected vehicle analytics products across a 300K+ truck fleet.

• Led multiple data products end-to-end — from telematics ingestion and enrichment through analysis and stakeholder-ready delivery.
• Gathered analytics requirements directly from business stakeholders, bridging the gap between operational needs and technical delivery.
• Developed geospatial analytics using connected vehicle data to target Battery Electric Vehicle (BEV) infrastructure investments across North America.

Managed retention analytics for a global subscription-based research and advisory platform.

• Mentored an offshore development team, serving as the critical link between technical delivery and executive expectations.
• Built rapid credibility across Global Services, IT, and the Chief Data Office — enabling aligned stakeholder engagement.

Implemented business intelligence solutions, on-site, for one of the world's largest aerospace and defense suppliers.

• Designed an app-like Tableau dashboard to visually analyze production and quality metrics, directly resulting in an increased scope of analytics work and contract extension for the firm.
• Developed Python scripts to expedite data wrangling and accumulate data snapshots for baseline KPIs.
• Delivered on analytics requirements of a 13-person project team by procuring data, uncovering insights, recommending process improvements, and developing sustainability plans.

Delivered analytics consulting engagements across automotive and financial services industries.

• Bridged client marketing leadership and Kaizen's delivery team to define requirements for a Vehicle Specification Management System.
• Drove adoption of a pricing recommendation application at a financial services firm.

Led cross-functional analytics projects and shaped data infrastructure strategy across North America.

• Partnered with IT to provision and take ownership of a cloud analytics ecosystem delivering insights to 2,000+ users.
• Drove enterprise-wide KPI standardization — aligning source data, processing, visualization, and metric definitions.
• Shaped data model development strategy to enforce single-source analytics principles.

Led analytics and technical training across a newly consolidated 8-state service network.

• Founded and staffed an analytics team, building capabilities from the ground up to deliver insights to executive leadership.
• Captured multi-million-dollar savings through analytics initiatives spanning overtime, technician efficiency, WIP reduction, and more.
• Led the technical training function certifying 1,500+ technicians annually across 500+ dealerships and major fleet customers.
• Invested into a technical talent pipeline through apprenticeships, school-to-work programs, and skills competitions.

Led warranty, technical training, and support operations with a team of 15 across a $500M+ territory.

• Managed a factory-authorized technical training operation — overseeing staff, facilities, equipment, pricing, and fill rates.
• Turned around a technical call center's performance in 6 months, slashing overtime by 70% through staffing and metric reforms.
• Eliminated warranty chargebacks and improved recovery rates through an automated KPI system tracking claims, returns, and receivables.

Led warranty operations, driveline repair decisions, and cost analytics across a 10,000+ truck fleet.

• Digitized the warranty processing workflow, increasing recovery rate 35% with no added headcount.
• Eliminated a redundant warranty contract via failure-rate analysis, reducing per-unit costs by $325.
• Negotiated $1M+ in settlements with truck manufacturers to recover out-of-warranty costs.

Automotive technology SME providing support to 1,000+ North American dealerships, fleets, and distributors.

• Handled high volume of technical calls covering engine and equipment diagnostics along with warranty eligibility assessments.
• Developed an automated scheduling and workforce management tool that reduced weekly planning time by 30%.
• Adjudicated $8.6M in global warranty claims with 99.9% internal audit compliance.